BInance Accelerator Program - Key Account Operations
Core
Support VIP clients in the digital assets space by handling requests, investigating issues, and monitoring trading behavior to drive resolution and identify opportunities.
Role type
Early career Key Account Operations Associate (Intern)
Builds
Client service and issue resolution for VIP trading clients
Domain
Cryptocurrency exchange / Digital assets
Deliverable
client delivery
Required skills
Crypto and financial market knowledge, Bilingual English/Mandarin, Analytical ability, Excel/Google Sheets proficiency, Fast learning capability
Preferred skills
Personal curiosity about trading, Active market following, Self-driven attitude
Technologies
Excel, Google Sheets, Internal trading tools
Responsibilities
Handle day-to-day VIP client requests and basic account/product enquiries, Build positive relationships with assigned clients, Take ownership of client issues and coordinate with cross-functional teams, Monitor client activity and trading behavior to identify trends, Maintain accurate client profiles and communication records, Track crypto and competitor developments to share market intelligence