Retail Sales Assistant/ Sleep Health Clinician
Core
Retail sales and clinical support for sleep apnoea patients, assisting with CPAP therapy, equipment setup, and patient education.
Role type
Retail Sales Assistant / Sleep Health Clinician
Builds
CPAP therapy solutions and patient support services
Domain
Healthcare / Sleep Apnoea / Medical Devices
Deliverable
client delivery
Required skills
customer service, CPAP equipment handling, patient education, troubleshooting, equipment fitting, documentation, communication
Preferred skills
healthcare background, medical technology experience, pharmacy/audiology/optometry experience, empathy, technical learning ability
Responsibilities
Setting up and supporting home sleep tests and diagnostic equipment; Assisting customers with CPAP therapy, including machines, masks and accessories; Providing patient education and guidance on sleep health and CPAP therapy; Troubleshooting CPAP equipment and assisting customers with technical queries; Supporting patients with equipment selection, fitting and ongoing therapy needs; Completing relevant documentation, reporting and general administration; Providing exceptional customer service and after-sales support; Maintaining a clean, organised and professional clinical and retail environment.