Sleep Test Specialist (S1)
RemoteFreelance / independent contractor
Core
Support patients in completing at-home sleep tests to enable sleep apnea diagnosis.
Role type
Patient engagement specialist (customer service)
Builds
Patient test completion rates and operational efficiency
Domain
Healthcare / Sleep Apnea
Deliverable
client delivery
Required skills
Customer service, patient engagement, data entry, CRM usage, performance tracking, communication, problem-solving, organizational skills
Preferred skills
Healthcare experience, Salesforce experience, Bachelor's degree
Responsibilities
Contact patients via phone/email/SMS for test guidance, answer patient questions and resolve obstacles, follow up on incomplete tests, track KPIs, maintain patient records, coordinate with clinical/marketing teams, collect patient feedback.
Seniority
Mid-level, individual contributor