Service Delivery Manager with EUC Background
Core
EUC SME responsible for delivering end-user services and support for devices used by clients, including desktop support, image building, security patching, and application packaging.
Role type
Senior IC Service Delivery Manager (EUC)
Builds
End-user computing services, desktop support, and managed services for client organizations
Domain
IT Services / End User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
EUC expertise, Windows/VMware/Active Directory support, SCCM, SOE image building, security patching, antivirus management, application packaging, team performance management, escalation handling, SLA management
Preferred skills
ITIL, Six Sigma
Technologies
Windows, VMware, Active Directory, SCCM, Microsoft tools
Responsibilities
Deliver end-user services and support devices for clients, act as backup for Windows Lead, perform remote desktop support, build and rollout SOE images, apply security patches, ensure antivirus protection, package and rollout applications, manage team performance and ticketing queues, handle escalations, drive Continual Service Improvement programs
Seniority
Senior, hands-on IC