Amazon Connect Fullstack Developer
Core
Mid-level fullstack developer building and maintaining Amazon Connect contact center solutions (calls and chat) using Python, React, and AWS services.
Role type
Mid-level IC fullstack developer (contact center)
Builds
Amazon Connect contact flows, backend services, and agent/customer interfaces
Domain
Cloud contact center solutions
Required skills
Amazon Connect, AWS Lambda, Python, React, Node.js, AWS API Gateway, AWS Lex, AWS DynamoDB, AWS S3, AWS IAM, AWS CloudWatch, AWS CloudFormation, AWS Kinesis, AWS Secrets Manager, AWS CloudFront, Terraform, GitLab CI/CD, manual testing, integration testing, L2/L3 support, troubleshooting
Preferred skills
Contact Lens, Kinesis, Athena, QuickSight, Salesforce/CRM integrations, API testing tools (Postman)
Technologies
Amazon Connect, AWS Lambda, AWS API Gateway, AWS Lex, AWS DynamoDB, AWS S3, AWS IAM, AWS CloudWatch, AWS CloudFormation, AWS Kinesis, AWS Secrets Manager, AWS CloudFront, Terraform, GitLab CI/CD, Python, React, Node.js, Postman
Responsibilities
Design and develop Amazon Connect contact flows for calls and chat; Develop backend services in Python or Node.js; Develop agent/customer interfaces in React; Integrate with AWS services; Contribute to IaC deployments using Terraform and GitLab CI/CD; Create and execute manual test cases for Connect flows, APIs, and front-end applications; Perform integration testing across AWS services, Connect flows, and external systems; Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications; Monitor logs, metrics, and alerts to ensure system stability and performance; Troubleshoot and resolve production issues
Seniority
Mid-level, hands-on IC
