Principal Platform Advisor - Stockholm
Core
Senior advisory role managing technical health, escalations, and incident response for Legora's largest legal clients.
Role type
Principal Platform Advisor (Strategic Accounts)
Builds
End-to-end legal AI workflows and document analysis platforms for top-tier law firms.
Domain
Legal Technology / Legal AI
Deliverable
client delivery
Required skills
Strategic account management, incident response leadership, executive communication, framework building, technical blueprint ownership, adoption enablement
Preferred skills
Legal AI, legal tech, regulated professional-services domain
Technologies
Legal AI platforms, document analysis systems
Responsibilities
Own technical health and escalation outcomes for Strategic Accounts; Lead Sev1/Sev2 incident response and post-incident reviews; Define escalation criteria and account-health models; Maintain single source of truth for account technical blueprints; Drive technical reviews and enablement sessions; Partner with Engagement Managers on Quarterly Business Reviews; Coordinate escalations between Platform Consultants and Technical Platform Experts; Manage highest-stakes L2 cases for assigned accounts
Seniority
Principal, hands-on IC with strategic ownership