Senior IT Support Engineer
Core
Lead IT requirements for new store openings, refreshes, and transitions while providing senior technical support and guidance across the national store network.
Role type
Senior IT Support Engineer (Store Technology Delivery)
Builds
Technology environments for new and refreshed stores, including laptops, devices, phones, printers, and electronic shelf labels (ESLs).
Domain
Retail / Hardware / IT Operations
Deliverable
product features
Required skills
Microsoft 365 environment support, equipment provisioning and deployment, basic networking and troubleshooting, onsite and remote user support, stakeholder coordination, Pronto ERP experience
Preferred skills
Infrastructure project coordination, continuous improvement of support processes
Technologies
Microsoft 365, Pronto ERP
Responsibilities
Lead IT requirements for new store openings and transitions; coordinate cross-functional stakeholders for technology delivery; provide onsite technical support and project coordination; manage technology deployment activities; act as a technical escalation point for the Service Desk; troubleshoot complex incidents across Microsoft and networking environments.
Seniority
Senior, hands-on IC with project leadership
