Delivery Support Specialist - 12 Month FTC
Core
First point of contact for delivery enquiries, managing interactions across phone, email, and live chat to resolve delivery issues and coordinate outcomes.
Role type
Delivery Support Specialist (Logistics)
Builds
Delivery network operations for Coca-Cola products in Australia
Domain
Logistics / Supply Chain / Consumer Goods
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, stakeholder management, time management, system proficiency, process improvement
Responsibilities
Act as first point of contact for delivery enquiries; Manage customer interactions via phone, email, and live chat; Investigate and resolve delivery issues by liaising with transport partners; Provide timely and accurate communication to customers; Coordinate delivery outcomes and manage exceptions; Contribute to team performance by achieving KPIs; Identify opportunities to improve processes and operational efficiency