IT Support Specialist
Core
Providing day-to-day support for all IT systems, including hardware, software, and network troubleshooting.
Role type
IT Support Specialist
Builds
Internal IT infrastructure and user support services
Domain
Corporate IT / Marketing Services
Deliverable
client delivery
Required skills
Operating systems knowledge, networking, hardware configuration, software troubleshooting, system monitoring, user account management, incident management, electrical safety checks
Preferred skills
None stated
Technologies
None specified
Responsibilities
Installing and configuring computer hardware, operating systems, and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems; diagnosing and solving hardware/software faults; providing support and procedural documentation; following diagrams and written instructions to repair faults or set up systems; testing and evaluating new technology; setting up new user accounts and profiles; managing multiple open support incidents; conducting electrical safety checks on computer equipment
Seniority
Mid-level, hands-on IC