Guest Service Agent
Core
Welcome guests and manage front desk operations at a 5-star hotel in Cairns, creating memorable experiences from arrival to departure.
Role type
Guest Service Agent
Builds
Front office operations and guest journey
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest interaction, service recovery, local destination knowledge, computer proficiency, attention to detail
Preferred skills
Opera Cloud experience, familiarity with Cairns region, 7-day roster availability
Responsibilities
Create warm welcomes for guests, handle check-in and check-out, assist with enquiries and bookings, respond to feedback, collaborate across departments
Seniority
Individual Contributor
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