End User Specialist
Core
Entry-level technical role providing operational support for end-user technology and workplace services, managing device lifecycle, troubleshooting, and user support.
Role type
Entry-level End User Computing Specialist
Builds
Reliable, secure, and responsive IT support for employees
Domain
IT Support / Workplace Technology
Required skills
Windows desktop support, Microsoft 365 administration, hardware troubleshooting, mobile device support, asset management, Level 1/2 incident support, onboarding/offboarding, meeting room technology support
Preferred skills
Microsoft Intune, Microsoft Entra ID, Microsoft Teams administration, ServiceNow, Active Directory, endpoint security, ITIL practices
Technologies
Windows, Microsoft 365, Microsoft Teams, ServiceNow, Active Directory, Microsoft Intune, Microsoft Entra ID
Responsibilities
Configure, deploy, and support desktop and laptop computers; Maintain SOE images; Provide Level 1 and Level 2 support for end-user incidents; Troubleshoot hardware, software, printing, and connectivity issues; Support onboarding and offboarding activities; Support meeting room technology and audiovisual equipment; Coordinate repairs and replacements of workplace technology
Seniority
Entry-level