Technical Account Manager - BNL
Core
Post-sales technical lead driving adoption, scaling, and self-sufficiency of advanced software solutions (Mendix, Graph Studio, AI Cloud, SAS Language Compiler) for enterprise customers.
Role type
Senior Technical Account Manager (IC)
Builds
Customer adoption plans, technical account strategies, and product integration guidance
Domain
Industrial software, SaaS, AI, and data platforms
Required skills
Technical account planning, architectural advisory, stakeholder relationship management, orchestration & collaboration, voice-of-customer advocacy, mentoring & knowledge sharing, growth mindset & AI proficiency
Preferred skills
None stated
Technologies
Mendix, Graph Studio, AI Cloud, SAS Language Compiler, generative AI
Responsibilities
Build trusted relationships with CIOs, CTOs, and enterprise architects; Develop and own Customer Adoption Plans; Lead technical kickoffs and enablement workshops; Prototype and lightly integrate solutions; Shape new technical use cases and identify scaling opportunities; Mentor TAMs and team members; Capture adoption insights and provide structured feedback to product teams
Seniority
Senior, hands-on IC
