Enterprise Technical Premium Support Specialist
Core
Technical partner for premium enterprise customers, acting as a point of escalation for complex AI and technical issues to ensure retention and growth.
Role type
Senior Enterprise Technical Support Specialist
Builds
High-touch support processes and documentation for Notion's enterprise platform
Domain
SaaS / Enterprise Collaboration / AI
Deliverable
client delivery
Required skills
B2B technical support, customer lifecycle management, cross-functional stakeholder advocacy, AI tool adoption guidance, REST APIs, log analysis, SSO protocols (OAuth, SAML, SCIM), advanced troubleshooting, desktop and cloud application troubleshooting
Preferred skills
Scripting (JavaScript, Python, Java), Linux, NoSQL, MySQL
Technologies
Notion, REST APIs, OAuth, SAML, SCIM, Windows, macOS
Responsibilities
Provide white-glove dedicated account support to premium enterprise customers; Collaborate cross-functionally with Sales, Customer Success, and Professional Services to drive customer ROI; Lead troubleshooting and resolution of advanced technical issues across the platform; Act as a bridge between customers and engineering teams by reproducing issues and driving bug resolution; Create and scale support processes to improve efficiency; Engage in regular executive reviews with customers to provide recommendations and review technical roadmaps
Seniority
Senior, hands-on IC