Enterprise Technical Support Specialist - NYC
Core
Enterprise technical support specialist resolving complex issues for large customers and unlocking AI usage within Notion's collaborative workspace.
Role type
Senior IC enterprise technical support specialist
Builds
Support processes, bug reports, and internal/customer-facing documentation for Notion's platform and embedded partner applications
Domain
SaaS / Enterprise Software / AI Tools
Deliverable
client delivery
Required skills
REST APIs, troubleshooting desktop applications (Windows/macOS), Single Sign-On (OAuth, SAML, SCIM), server and client application log analysis, advanced troubleshooting, bug reproduction and triage
Preferred skills
Linux, NoSQL, MySQL, scripting languages (Python, Java, JavaScript, TypeScript), deep knowledge of Notion
Technologies
Notion platform, embedded partner applications, REST APIs, OAuth, SAML, SCIM, Windows, macOS, Linux, Python, Java, JavaScript, TypeScript, NoSQL, MySQL
Responsibilities
Provide white-glove support to largest enterprise customers; lead troubleshooting and resolution of advanced technical issues; act as a bridge between customers and engineering teams by reproducing issues and filing bugs; build and scale support processes; create and maintain internal and customer-facing documentation; participate in on-call rotation for high-priority issues
Seniority
Senior, hands-on IC