Enterprise Technical Support Specialist, Korea
Core
Enterprise Technical Support Specialist for Notion, handling complex technical issues for large enterprise customers in Korea.
Role type
Senior Enterprise Technical Support Specialist
Builds
Notion collaborative AI workspace and enterprise integrations
Domain
SaaS / Enterprise Software / AI Workspace
Deliverable
client delivery
Required skills
Advanced troubleshooting of desktop applications (Windows/macOS), REST API analysis, SSO protocols (OAuth, SAML, SCIM), server and client log analysis, cross-functional stakeholder management, incident response coordination, operational metrics tracking, knowledge base creation
Preferred skills
Linux, NoSQL, MySQL, scripting languages (Python, Java, JavaScript, TypeScript), support operations process design
Technologies
Notion, Microsoft Windows, macOS, REST APIs, OAuth, SAML, SCIM, Linux, NoSQL, MySQL, Python, Java, JavaScript, TypeScript
Responsibilities
Lead end-to-end resolution of high-impact technical issues for enterprise clients; perform advanced troubleshooting and root cause analysis; coordinate incident response and post-incident reviews; drive cross-functional alignment with Engineering and Product; define and improve operational metrics; create internal knowledge bases and user-facing content.
Seniority
Senior, hands-on IC with program leadership