IT Operations Analyst
Core
Manage internal IT support tickets, endpoint lifecycle, user access, and collaboration tools for a SaaS or corporate environment.
Role type
IT Operations Analyst
Builds
IT support processes, endpoint management workflows, and knowledge base documentation
Domain
Enterprise IT Operations / SaaS
Required skills
IT support ticket triage, endpoint lifecycle management, user account administration, Microsoft 365 administration, Mac environment support, identity and access management
Preferred skills
Apple Business Manager familiarity, Intune or Jamf experience
Technologies
Microsoft 365, Teams, Slack, Intune, Jamf, Apple Business Manager
Responsibilities
Manage internal IT support tickets and act as primary escalation point; Own endpoint lifecycle from provisioning to decommissioning; Administer user accounts and permissions following least privilege principles; Support Microsoft 365 and collaboration tools; Build and maintain IT documentation and knowledge base
Seniority
Mid-level, hands-on IC