Manager Client Service - Victims Services
Core
Lead a multidisciplinary team delivering trauma-informed support services to victims of crime, including counselling, financial assistance, and practical aid.
Role type
Senior management leader for client services
Builds
Victim support services and client outcomes
Domain
Public sector / Social services / Victim support
Deliverable
client delivery
Required skills
Team leadership, performance management, stakeholder engagement, data-driven decision making, workforce planning, trauma-informed care, operational efficiency
Preferred skills
Experience in customer service or case management, tertiary qualifications in relevant discipline
Technologies
Data reporting tools, performance monitoring systems
Responsibilities
Lead and support a multidisciplinary team to achieve high levels of service delivery; Foster a culture of performance, accountability, wellbeing and continuous improvement; Drive initiatives that enhance the client experience and improve operational efficiency; Monitor performance targets and use data and insights to inform decision-making; Develop workforce planning and resource management strategies; Build staff capability through coaching and mentoring; Manage complex client matters and provide advice on procedural requirements.
Seniority
Manager, hands-on leadership