Team Leader
Core
Lead and develop a team of Case Managers to manage CTP personal injury claims, driving recovery strategies and return-to-work outcomes for injured people.
Role type
Team Leader, Claims Management
Builds
Effective recovery strategies and return-to-work outcomes for CTP claimants
Domain
Personal Injury Claims Management
Deliverable
client delivery
Required skills
Team leadership, performance management, coaching, stakeholder management, operational oversight, Microsoft Office proficiency
Responsibilities
Lead, coach and support a team of CTP Case Managers; Drive team performance against KPIs and legislative requirements; Guide team in developing return-to-work and recovery strategies; Oversee day-to-day operations, workload allocation and resourcing; Build strong relationships with key stakeholders; Champion company values to foster a positive team culture.