Cloud Systems Engineer — CSP Partner Support
Core
Frontline technical contact for Cloud Solution Provider (CSP) partners across Microsoft (Modern Work, Azure) and AWS, delivering support and contributing to cloud migrations and AI enablement projects.
Role type
Cloud Systems Engineer (CSP Partner Support)
Builds
Cloud migrations, implementations, and AI enablement engagements for CSP partners
Domain
IT Distribution / Cloud Services (Microsoft Azure, AWS)
Deliverable
client delivery
Required skills
Cloud support, ticketing systems, Microsoft CSP programs, AWS core services, Microsoft 365/Entra ID/Intune, problem-solving
Preferred skills
Microsoft/AWS certifications, AI/ML services exposure, channel partner experience
Technologies
Microsoft Azure, AWS, Microsoft 365, Entra ID, Exchange Online, Intune, Freshdesk, ServiceNow, Zendesk, Microsoft Copilot, Azure OpenAI, AWS Bedrock
Responsibilities
Provide Level 1 and 2 support for Microsoft CSP and AWS partner queries; Help partners with onboarding, provisioning, billing, and technical troubleshooting; Support partners adopting AI services; Manage escalated tickets to resolution; Contribute to project work such as cloud migrations and AI enablement; Maintain service desk records and knowledge base; Collaborate with solution architects and support teams; Participate in on-call roster.
Seniority
Mid-level, hands-on IC
