Customer Support Officer
Hybrid
Core
Handle incoming customer phone calls, attend to visitors and enquiries, and assist with issuing invoices and following up overdue accounts.
Role type
Customer Support Officer
Builds
Customer service interactions and account management
Domain
Utilities / Water Services
Deliverable
client delivery
Required skills
Customer support experience, oral and written communication, issue resolution under pressure, computer literacy, team collaboration
Responsibilities
Handle incoming customer phone calls, attend to visitors and customer enquiries, ensure customer requests are handled accordingly, act as a source of information for the public, assist with issuing invoices and following up overdue accounts