Sachbearbeiter*in (m/w/d) im Shared Service in der Energieversorgung
Core
Customer service and 1st level technical support for electricity, gas, water, and heat customers, including billing, account management, and onboarding/offboarding processes.
Role type
Customer service representative (energy supply)
Builds
Customer accounts and billing records for a utility provider
Domain
Energy supply / Utilities
Deliverable
client delivery
Required skills
Customer service, billing and accounts management, onboarding/offboarding processes, MS Office, ERP systems, verbal and written communication, problem-solving
Preferred skills
Technical knowledge of energy markets, experience in energy supply sector, process optimization
Responsibilities
Handling customer inquiries via phone and email, managing billing and accounts, processing account changes, resolving complaints, supporting debt management, optimizing workflows