Senior Group Manager, Customer Experience and Insights (US)-CCUL Partnerships
Core
Senior marketing leadership role overseeing customer experience, marketing research, and consumer insights to support strategic business decisions.
Role type
Senior Group Manager, Customer Experience and Insights
Builds
Customer engagement strategies, brand priorities, and actionable business outcomes
Domain
Marketing Research / Consumer Insights / Strategic Planning
Deliverable
dashboards & analysis
Required skills
Strategic planning, team leadership, primary and secondary research methodologies, data synthesis, executive storytelling, project management, budget management, cross-functional collaboration, vendor management, risk management
Preferred skills
Financial services experience, Master's degree in marketing research, experience in management consulting or business analysis
Technologies
None explicitly stated
Responsibilities
Lead strategy, execution, and business impact for the customer experience and insights function; Hire, develop, and retain high-performing marketing insights professionals; Provide thought leadership and strategic guidance to senior executives; Develop customer, brand, and experience research programs; Own the end-to-end insights process from objectives to executive presentation; Translate complex research findings into actionable strategic recommendations; Identify emerging market and industry trends; Partner with internal teams and external vendors to address strategic business questions; Drive innovation in research methodologies; Oversee project planning, timelines, and budgets; Evaluate the effectiveness of marketing insights solutions; Support integrated marketing planning; Resolve escalated project issues; Champion process improvements; Partner on annual and long-term planning and resource allocation; Monitor business and regulatory developments; Promote effective risk management; Build a collaborative and high-performing team environment; Contribute to enterprise-level strategic priorities
Seniority
Senior, hands-on IC with team leadership
