Global Strategy Analyst - Customer Success (Remote Friendly)
Core
Building an AI-first Global Customer Success function by designing scalable operations, leading data analytics for retention/growth, and executing strategic projects across 13 countries.
Role type
Senior Strategy & Operations Analyst (AI-enabled Customer Success)
Builds
Global Customer Success frameworks, AI use cases, and scalable operational processes for a healthcare marketplace.
Domain
Healthcare SaaS / Customer Success / Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic planning, data analytics, technical project management, business/financial modelling, stakeholder alignment, cross-market scaling
Preferred skills
Data science (Python, clustering, regression), advanced analytics implementation, multicultural team leadership
Technologies
Superset, Tableau, SQL, DBT, Python
Responsibilities
Design global Customer Success function (insights, productivity, best practices); define and roll out AI-first use cases; lead data analytics and modelling for Retention and Growth; execute strategic projects with local teams; act as TPM for key initiatives.
Seniority
Senior, hands-on IC
