Implementation Specialist - UKI Market
Core
Guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize their experience with the Perk travel and spend management platform.
Role type
Implementation Specialist (SaaS/Travel)
Builds
Onboarding and adoption of the Perk platform for Premium and Pro customers
Domain
Travel management SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Change management, consultative selling, stakeholder management, project management, technical troubleshooting, training delivery, process optimization
Preferred skills
Data-driven best practice recommendations, executive-level communication, cross-functional collaboration
Technologies
Travel booking platforms, open APIs, integrations
Responsibilities
Define and execute onboarding strategies, conduct consultative conversations to collect requirements, manage platform configuration and account setup, coordinate training sessions for key stakeholders, monitor post-implementation booking behavior, drive adoption and long-term success
Seniority
Individual Contributor, 1+ years experience
