ICT Service Desk Support Specialist
Core
Provide first and second-level IT support, troubleshooting hardware, software, and network issues to ensure minimal disruption to staff and operations.
Role type
ICT Service Desk Support Specialist
Builds
IT service delivery and operational continuity for a large aged care provider
Domain
Healthcare / IT Service Management
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, ITSM tools proficiency, incident management, change management, root cause analysis, asset management, software license management
Preferred skills
ITIL certification
Technologies
ITSM tools, ticketing systems
Responsibilities
Log, prioritize, and manage incidents and service requests; troubleshoot and resolve complex technical issues; assist with escalated issues; participate in Change Advisory Board (CAB) meetings; contribute to continuous improvement initiatives; manage hardware assets and software licensing.
Seniority
Mid-level, hands-on IC
