Customer Service Agent - Travel
Core
Providing superior customer service via high-volume email and phone support to resolve travel-related issues and deliver unforgettable holiday experiences.
Role type
Customer Service Agent (Travel)
Builds
Customer support interactions and retention for Luxury Escapes travel offers
Domain
Travel industry
Deliverable
client delivery
Required skills
High-volume call handling, verbal and written communication, attention to detail, passion for customer service, product knowledge management, issue escalation, rostering flexibility
Preferred skills
Previous experience in Travel industry (customer support, bookings, or front office)
Responsibilities
Deliver exceptional customer experiences across contact channels, meet quality and productivity targets, maintain expert knowledge of products and promotions, capture and manage customer interactions, promote offerings to retain customers, seek and act on customer feedback, identify and escalate issues, meet rostering commitments
