Support Engineer
Core
Support and maintain card processing systems, monitor system events, and automate routine procedures for a global fintech infrastructure.
Role type
Support Engineer (Card Processing)
Builds
Card processing infrastructure and payment systems
Domain
Fintech / Payments
Deliverable
infrastructure
Required skills
Card processing operations (authorization and clearing), Logging systems (Splunk, CloudWatch, DataDog), HTTP protocol, API testing tools (Postman, Swagger), PL/SQL (CRUD queries)
Preferred skills
Core Banking Systems (Temenos), KYC/KYB (SumSub), SmartVista, Banking as a Service, Salesforce
Technologies
Splunk, CloudWatch, DataDog, Postman, Swagger, Temenos, SumSub, SmartVista, Salesforce
Responsibilities
Monitor in-house card-processing systems, analyze system events and logs, communicate with client support representatives, escalate tickets to engineers, perform and automate routine procedures including file exchange and scheduled tasks, set up emulators for payment systems
Seniority
Junior to Mid-level, hands-on IC