Administration Officer
On-siteNo visa sponsorship
Core
First point of contact for property owners, tenants, property managers, and suppliers, delivering exceptional service and ensuring smooth operations.
Role type
Administration Officer (Customer Service)
Builds
Customer service interactions and operational workflows for strata properties
Domain
Real Estate / Property Management
Deliverable
dashboards & analysis
Required skills
Customer service, inbound call handling, outbound call handling, email processing, data entry, de-escalation, scripting adherence, workflow processing
Responsibilities
Handle inbound calls addressing inquiries and requests; Make outbound calls for follow-ups and updates; Process web forms and emails following detailed guidance; Provide professional and courteous customer service