Program Manager
Core
Support Employer Customer Success team in driving adoption, retention, and expansion of the platform for premium employer partners.
Role type
Program Manager (Customer Success)
Builds
Recruiting campaigns, custom reporting, training materials, and employer success strategies.
Domain
SaaS / Talent Acquisition / Higher Education
Deliverable
product features
Required skills
Project management, strategic project execution, data analysis, cross-functional collaboration, stakeholder management, training delivery, platform expertise
Preferred skills
Experience in SaaS, recruiting, implementation, or professional services
Technologies
N/A
Responsibilities
Execute project-based work to support adoption, retention, and expansion; Develop targeted recruiting campaigns with messaging and outreach; Analyze hiring trends and performance metrics via custom reporting; Build and maintain relationships with end users; Create best practices and training materials for diversity, inclusion, and platform optimization; Advise employer partners on maximizing recruiting success; Collaborate cross-functionally to enhance employer experience.
Seniority
Mid-Senior level (4+ years experience)
