Support Analyst
Core
Guide customers through Cisco IQ onboarding, adoption, and platform activation via phone, email, and webinars.
Role type
Support Analyst (Customer Onboarding & Platform Adoption)
Builds
Cisco IQ platform adoption and customer engagement
Domain
Enterprise Networking / SaaS Platform Operations
Deliverable
dashboards & analysis
Required skills
Customer onboarding, account management, platform operations, user lifecycle management, verbal and written communication, Microsoft Office (Excel, PowerPoint), reporting, data analysis, problem-solving, cross-functional coordination, organization, technical aptitude
Preferred skills
Cisco Meraki, Webex, Intersight, SD-WAN, reporting tools, data analysis, user provisioning, IAM, CRM tools, Spanish or Portuguese language skills
Technologies
Cisco IQ, Cisco CRM, Excel, IAM, Cisco Meraki, Webex, Intersight, SD-WAN
Responsibilities
Guide customers through Cisco IQ onboarding and adoption including setup, telemetry enablement, and platform activation; Engage with customers by phone, email, and webinars to provide guidance and answer questions; Gather customer feedback and maintain engagement records; Prepare reports and track onboarding progress and adoption metrics
Seniority
Junior to Mid-level (1–2 years experience)