Technical Team Leader - Budapest
Core
Lead, mentor, and support a team of Technical Support professionals to ensure exceptional service delivery for customers.
Role type
Technical Team Leader
Builds
Service delivery for customers
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
team leadership, coaching, technical training, service quality monitoring, stakeholder relationship building, ticketing systems, Microsoft Office
Responsibilities
Lead and mentor a team of Technical Support professionals, drive team performance through coaching and feedback, deliver technical training and share best practices, monitor service quality and identify opportunities for continuous improvement, facilitate team meetings and encourage collaboration, build strong relationships with customers and internal stakeholders
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