Bilingual Caseworker Support Associate
Core
Process patient documentation, verify data accuracy, and report safety events for patient assistance and medication safety programs in the healthcare/pharmaceutical sector.
Role type
Bilingual Caseworker Support Associate
Builds
Patient assistance and medication safety programs
Domain
Healthcare / Pharmaceutical
Deliverable
dashboards & analysis
Required skills
Data entry, Medical documentation interpretation, Safety event reporting, Database management, Regulatory compliance, Multitasking
Preferred skills
Medical terminology familiarity, Call center experience, Customer service in medical/insurance/pharma
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Sort and process incoming patient documentation including insurance and enrollment forms. Review and verify patient information in internal databases. Identify and report adverse events and safety information. Document pharmacovigilance activities in program-specific databases. Follow up with field nurses to resolve documentation gaps. Update patient files with appointment dates.
Seniority
Entry-level to Mid-level