Super Host
Core
Front office leader and team manager responsible for guest services, operations, and commercial success at a serviced apartment hotel.
Role type
Front Office Manager / Hotel Operations Lead
Builds
Guest experiences and operational efficiency for Punthill Oakleigh (45 serviced apartments)
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership and training, Front office operations management, Guest service excellence, Complaint escalation and problem-solving, Roster planning and timesheet approval, Emergency situation management, Sales lead generation, Administrative support
Preferred skills
Adaptability, Ownership mindset, High attention to detail
Technologies
None stated
Responsibilities
Oversee front office operations including check-in/out, team management, and rostering; Ensure high-level guest service standards; Create memorable guest experiences; Identify new sales leads; Manage emergency situations; Support hotel manager with admin tasks
Seniority
Mid-level, hands-on IC