IT Service Delivery Manager - ANZ
Core
Lead IT service delivery and operational technology activities across Australia and New Zealand, acting as the primary regional IT representative.
Role type
Regional IT Service Delivery Manager
Builds
Local support, regional IT operations, and global technology programme delivery for ANZ
Domain
IT Operations / Service Management / SAP
Required skills
IT service delivery, IT operations, deskside support, hardware lifecycle management, asset management, outsourced provider management, ERP support, ITIL, vendor governance, stakeholder management
Preferred skills
SAP experience, commercial awareness, cost optimisation
Technologies
SAP, Promax, ITIL
Responsibilities
Own day-to-day IT service delivery and act as senior regional escalation point; Coordinate major incident response and business communications; Oversee joiner, mover, leaver activities and end-user hardware lifecycle; Provide hands-on deskside support; Manage relationships with global and local technology suppliers; Lead or coordinate regional delivery of global technology programmes
Seniority
Mid-Senior, hands-on IC