Data Entry
Core
Provide accurate and efficient customer service and data entry for a VIC government department.
Role type
Data Entry Operator / Customer Service Representative
Builds
Internal and external customer support services
Domain
Government administration
Deliverable
client delivery
Required skills
data entry, MS Office proficiency, accurate record keeping, effective questioning techniques, multi-tasking, prioritization
Responsibilities
Acknowledge and resolve escalated enquiries, ensure data integrity and privacy, resolve problems using established rules and processes, demonstrate effective questioning to establish customer needs, deal with challenging situations following policies
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