Strategic Technical Program Manager
Core
Strategic, customer-facing program management role delivering complex product commitments for major enterprise customers in a SaaS environment.
Role type
Senior Strategic Technical Program Manager
Builds
Complex customer product deliverables and scalable program management processes
Domain
B2B SaaS / Enterprise Software
Deliverable
product features
Required skills
End-to-end program ownership, stakeholder management, risk management, UAT leadership, cross-functional coordination, executive communication, scope negotiation, success metric definition, agile workflow understanding
Preferred skills
Experience with Fortune 1000 customers, familiarity with B2B SaaS in engineering/manufacturing, systems-oriented thinking
Technologies
Agile tools, program management software
Responsibilities
Own end-to-end internal coordination of complex customer product deliverables, partner with Product Managers to scope commitments, lead and operationalize user acceptance testing, establish clear program plans and milestones, track program scope and execution status, define and monitor success metrics, create customer-facing communications, collect and synthesize post-delivery feedback, facilitate scoping discussions and difficult stakeholder conversations, identify conflicts and prevent risk escalation, build scalable program management practices
Seniority
Senior, hands-on IC