Learning & Capability Specialist
Core
Design and implement learning, performance, and capability frameworks to drive employee growth and business success across contact centre and broader business units.
Role type
Learning & Development Specialist (Organizational Development)
Builds
Performance and development planning tools, capability frameworks, engagement surveys, leadership programs, and onboarding experiences.
Domain
Human Resources / Learning & Development / Organizational Psychology
Deliverable
product features
Required skills
Learning and organizational development, performance management, engagement measurement, leadership capability design, stakeholder influence, diversity and inclusion strategy, onboarding design.
Preferred skills
Experience with third-party vendor management for leadership programs, digital and AI capability development.
Technologies
Engagement survey platforms, LMS (implied by 'tools and products'), performance management systems.
