Service Administrator
Core
Coordinate field service operations and drive new business opportunities for a forklift provider.
Role type
Service Administrator
Builds
Field service operations and new business opportunities
Domain
Industrial equipment / Forklifts
Deliverable
client delivery
Required skills
Service administration, customer communication, quote production, work order management, technician allocation, parts ordering, invoicing review
Preferred skills
Forklift industry experience, Baseplan software proficiency
Responsibilities
Manage inbound service requests, allocate field service team, handle customer inquiries, produce and follow up on quotes, open work and purchase orders, schedule preventative maintenance, order parts, review retail work for accuracy before invoicing