regional collection manager bangalore - flows
Core
Own collection performance, lead and develop the collections team, and manage collection agencies to drive resolution and recovery outcomes for unsecured personal loan portfolios.
Role type
Senior regional collection manager (field & agency)
Builds
Loan recovery and resolution outcomes for first-time borrowers and underserved regions
Domain
Financial services / Lending / Collections
Deliverable
client delivery
Required skills
Portfolio management, team leadership, agency management, recovery strategy, compliance management, MIS analysis, cost management, hiring
Preferred skills
Knowledge of local geography and collections ecosystem, experience with unsecured PL portfolios, data-driven problem solving
Technologies
MIS tools, collection platforms
Responsibilities
Own collection performance for assigned geography and buckets; lead, coach, and develop the collections team; manage collection agencies across the assigned geography; own resolution and recovery targets for the assigned portfolio; lead the implementation of collection strategies across calling and field operations; ensure adherence to collection processes, RBI guidelines, and company policies; manage the region in a cost-effective manner; provide feedback and recommendations to central strategy and policy teams.
Seniority
Senior, hands-on IC with team leadership