Customer Service Officer
Core
Provide a warm and welcoming first point of contact for occupants and visitors across shared amenity floors in a modern government workplace.
Role type
Concierge / Customer Service Officer
Builds
Welcoming environment and operational support for a government workplace
Domain
Government facilities management
Deliverable
client delivery
Required skills
customer service, communication, meeting room management, basic AV support, space maintenance, prioritization
Responsibilities
Provide a warm and welcoming first point of contact for occupants and visitors; Assist with enquiries and provide helpful information and support in person, over the phone, and online; Manage meeting room and shared space bookings, including set up and pack down of rooms and spaces; Deliver a consistent and caring service experience across all customer touchpoints; Provide basic technical support for AV devices in meeting rooms and shared spaces; Maintain spaces to a high standard, reporting faults and maintenance requirements through the appropriate systems.
