Patient Engagement Specialist
Core
Support patients throughout their remote healthcare monitoring journey by troubleshooting devices, ensuring compliance with care plans, and providing patient education.
Role type
Patient Engagement Specialist (Call Center)
Builds
Remote healthcare monitoring services and patient care programs
Domain
Healthcare / Remote Patient Monitoring
Deliverable
client delivery
Required skills
Patient support, healthcare administration, medical billing, appointment scheduling, equipment troubleshooting, patient education, HIPAA compliance, data entry, portal management
Preferred skills
Medical Assistant certification
Technologies
R360 clinic portal, digital patient portals, standard office software
Responsibilities
Engage with patients via inbound/outbound calls to assist with home healthcare monitoring services; Identify and resolve issues related to disconnected monitoring devices and equipment functionality; Guide patients to improve compliance with monitoring requirements; Deliver high-quality support by troubleshooting equipment and coordinating monitor orders; Proactively contact patients to communicate updates on monitoring progress and compliance status; Educate patients on proper use of monitoring devices and services; Maintain accurate electronic records and handle confidential information per HIPAA; Coordinate with internal departments and healthcare teams to support service continuity; Perform administrative duties including updating patient demographics and sending reminders; Participate in weekend on-call rotations.
Seniority
Individual Contributor