Community Lead, Sydney
Core
Lead community operations, hospitality, and member engagement for a WeWork building to ensure operational excellence and drive member satisfaction.
Role type
Senior Community Lead (Hospitality & Operations)
Builds
Member experience, community events, and building operational standards
Domain
Real Estate / Flexible Workspace / Hospitality
Deliverable
product features
Required skills
Hospitality management, member engagement, operational excellence, conflict resolution, data analysis, sales support, stakeholder management, financial management
Preferred skills
Multi-unit retail experience, entrepreneurial mindset, strategic thinking
Technologies
Qualtrics, Salesforce
Responsibilities
Deliver elevated hospitality and personalized support to members; act as primary point of resolution for member feedback and escalations; execute community event strategy; manage building operations and service requests; partner with Security on safety protocols; manage operating costs; lead high-impact tours for prospective members; drive revenue growth through ancillary sales and renewals.
Seniority
Senior, hands-on IC
