Program Manager - Rare Disease
Core
Lead program operations for patient support, reimbursement, compliance, and education initiatives in the rare disease sector.
Role type
Senior Program Manager (Healthcare Operations)
Builds
Patient support programs, reimbursement protocols, compliance frameworks, and operational structures for healthcare clients.
Domain
Healthcare / Pharmaceutical / Rare Disease
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, people management, client relationship management, project coordination, operational improvement, reporting, stakeholder communication, process design, workforce planning, quality assurance, adverse event reporting, business acumen, analytical skills, Microsoft Office proficiency.
Preferred skills
Healthcare or pharmaceutical industry experience, reimbursement program experience, RN/RPN designation, bilingual communication, science background.
Technologies
Microsoft Word, Excel, PowerPoint, automated warehouse operating systems
Responsibilities
Oversee associates to manage calls and customer service; monitor team performance and contribute to workforce planning; support quality assurance and improvement initiatives; manage assigned programs including reimbursement and clinical patient support; implement call centre projects; design new programs and operational structures; evaluate program performance; prepare project reporting; participate in client meetings; identify staffing needs and support recruiting; ensure adverse event reporting.
Seniority
Senior, hands-on IC with people management responsibilities
