Customer Service & Warranty Specialist
Core
Manage warranty claims, investigate product concerns, and serve as the primary contact for customer warranty inquiries while collaborating with internal teams to improve product quality.
Role type
Customer Service & Warranty Specialist
Builds
Warranty claim resolutions and product quality improvement initiatives
Domain
Manufacturing / Automotive / Industrial
Deliverable
client delivery
Required skills
warranty claims processing, root cause analysis, ERP/CRM system usage, technical documentation interpretation, stakeholder coordination
Preferred skills
experience in manufacturing, automotive, transport, or heavy vehicle industries
Responsibilities
Review and process warranty claims, collect and evaluate failure details, act as primary point of contact for customer enquiries, collaborate with Quality and Engineering teams to investigate concerns, monitor warranty trends, assist with warranty reporting and process improvements
Seniority
Individual Contributor, mid-level