Customer Care Representative
Core
Deliver accurate, timely, and professional customer service support across order processing, customer enquiries, and issue resolution for medical devices and therapies.
Role type
Customer Care Representative (Order & Transaction Management)
Builds
Order fulfillment, delivery tracking, and invoice resolution for medical devices and therapies.
Domain
Healthcare / Medical Devices
Required skills
Order processing, Credit/Debit note management, Return Goods Authorisation (RGA) handling, Delivery tracking, Invoice dispute resolution, Complaint investigation, Stakeholder liaison, Process improvement
Preferred skills
None stated
Technologies
Ticketing systems, Order management systems
Responsibilities
Process all order types accurately, Manage credit and debit note processing, Process and manage Return Goods Authorisations (RGAs), Coordinate Free of Charge (FOC) orders and demo equipment requests, Review and manage delivery blocks and billing blocks, Respond to inbound and outbound customer calls, Monitor and manage the customer service inbox and/or ticketing system, Liaise with internal teams to resolve customer issues, Track deliveries and proactively manage delays or exceptions, Support invoice management including investigation and resolution of invoice queries and disputes, Receive, investigate, and coordinate resolution of customer complaints, Participate in project work related to customer service and systems improvements
Seniority
Individual Contributor
