Solution Expert
Core
Trusted advisor supporting strategic enterprise customers in the RUN phase of the 360Learning platform, leading complex integrations and delivering professional services to maximize business impact.
Role type
Senior Solution Expert (Professional Services)
Builds
Scalable learning platform solutions, complex integrations (APIs, SSO, third-party tools), and professional service deliverables for enterprise clients.
Domain
EdTech / Learning Management Systems (LMS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS deployment experience, API integration, SSO configuration, project management, solution architecture, technical troubleshooting
Preferred skills
HR domain knowledge, client-facing consulting experience, ability to simplify technical concepts for non-technical stakeholders
Technologies
360Learning platform, Trello, APIs, SSO
Responsibilities
Manage a portfolio of 10+ enterprise clients and up to 30 active projects simultaneously, lead complex integrations and redesign platform architecture, deliver professional services and platform audits, support Customer Success partners on functional and technical questions, develop repeatable processes to improve delivery quality.
Seniority
Senior, hands-on IC with mentorship responsibilities