Assistant Manager, Concierge
Core
Lead the Concierge and Bell Services team to deliver exceptional, personalized guest experiences at a luxury hotel, focusing on arrival, departure, and in-stay moments.
Role type
Assistant Manager, Concierge (Hospitality Operations)
Builds
Guest experiences, operational standards, and team performance in luxury hospitality
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership and coaching, anticipatory hospitality, operational excellence, stakeholder partnership, innovation, destination expertise
Preferred skills
Previous leadership in Concierge/Front Office, passion for luxury service, proactive mindset, strong organizational skills
Technologies
None
Responsibilities
Lead from the heart of the guest experience in public areas and at the Concierge podium, foster a culture of proactive guest care, coach and develop the Concierge and Bell Services team, partner with Front Office and F&B teams, identify opportunities to surprise and delight guests, drive continuous improvement in service standards.
Seniority
Mid-Senior, hands-on IC with leadership responsibilities