IT Operations & Service Delivery Lead- Full Time
Core
Lead IT operations and service delivery for a 24/7 entertainment and hospitality environment, coordinating daily services, managing escalations, and using data to improve performance.
Role type
Senior IC IT Operations & Service Delivery Lead
Builds
Reliable, responsive technology services and operational dashboards for 24/7 venue operations
Domain
Hospitality, entertainment, gaming, hotels, fitness
Required skills
ITIL/ITSM (Incident, Problem, Change Management), Microsoft 365, Active Directory/Entra ID, Windows Server, networking, Power BI, troubleshooting, stakeholder management, vendor management, mentoring
Preferred skills
PowerShell, automation, monitoring, SQL, POS/EFTPOS/PMS experience, 24/7 environment experience
Technologies
Microsoft 365, Active Directory, Entra ID, Windows Server, Power BI, PowerShell, SQL
Responsibilities
Coordinate daily IT service delivery and operational escalations; Act as senior technical escalation point for major incidents; Drive Incident, Problem, Change and Service Request Management; Monitor SLAs and service trends; Develop Power BI dashboards and operational reporting; Provide operational support for infrastructure and applications; Mentor Support Engineers; Coordinate vendor escalations; Support transition of new services to BAU
Seniority
Senior, hands-on IC