Guest Service Agent
Core
Provide exceptional guest experiences from reservation through stay at a beachfront holiday park, handling check-ins, bookings, and inquiries.
Role type
Guest Service Agent
Builds
Guest check-in/out processes, booking confirmations, and on-site hospitality services
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest service experience, booking system knowledge (NewBook, RoomMaster, Opera), customer service, communication, problem solving, mathematical skills
Preferred skills
Certificate II in Hospitality (Operations), flexibility to work across business areas
Technologies
NewBook, RoomMaster, Opera
Responsibilities
Complete reception tasks including taking bookings, preparing invoices, and checking guests in and out; Answer phone and email enquiries; Communicate with other departments to ensure rooms are ready and guest needs are met