Agent Operations | Benefícios
Core
Operate and configure client benefit accounts (VR, VA, VT, health, dental) using deterministic AI agents to ensure accurate, timely delivery while identifying process improvements.
Role type
Senior IC Agent Operations Specialist (Benefits)
Builds
Automated benefit operations workflows and client account configurations
Domain
HR Tech / Benefits Administration / AI Agents
Deliverable
production ML models | product features
Required skills
Benefits administration expertise, analytical reconciliation, spreadsheet proficiency, consultative problem solving, process automation mindset, adaptability to early-stage startups
Preferred skills
RPA/automation experience, labor law knowledge, process improvement track record
Technologies
Deterministic AI agents, spreadsheet tools
Responsibilities
Translate client benefit policies into working configurations, manage end-to-end benefit account lifecycle (adoption, movements, reconciliation), ensure data consistency and accuracy, act as technical reference for benefits, feed operational insights back to product team
Seniority
Senior, hands-on IC
